privacy policy


   
Our Commitment To You
   

Quality Audio Video, Inc. and their affiliates and subsidiaries (“GoQAV”) respects the privacy of our website (the “GoQAV Website”) visitors. The following policy explains how we maintain the highest level of integrity while continuing to offer world-class products and services to our customers. The information in this policy affects your rights as a visitor to our site, and also provides you with the information necessary to contact us should you have any questions about our collection of information about you when you visit this site.

This Privacy Policy is a contract between You and GoQAV. Your continued use of the GoQAV Website is your way of indicating you accept the terms of this agreement. Additionally, you agree that the terms of this agreement shall be governed by Colorado law. If you do not want to accept these terms, please do not use this website and contact us directly so that we can help provide you with the products that you need.

This Privacy Policy is designed to aid you in recognizing what information we collect, and how we use and safeguard any personal information that you voluntarily provide to us. This statement will be continuously assessed against new technologies and business practices as well as our customers’ needs.

   
   
   
What Information Does This Website Collect?
   

Non-Personal Information

GoQAV may collect aggregate and non-personal information when you visit this GoQAV Website. This information does not relate to you personally or any one visitor, but provides general information, such as what kind of browser visitors are on, what operating system they are using, their IP address, time stamp (time page accessed as well as time spent per web page) and their click-stream information (for example, which pages they have viewed and how long they have been there). GoQAV automatically receives and records such information on our server logs from your browser. Collecting this information helps GoQAV create a website that most meets the needs of our visitors. Note that information is only gathered while you are visiting the GoQAV Website, and while GoQAV monitors how a visitor arrives at the site, GoQAV cannot and will not gather information about other third party sites the user has visited. GoQAV collects this non-personal information in two primary ways:

Cookies

This GoQAV Website employs cookies in order for its server to recognize a return visitor as a unique user. The cookies placed by the GoQAV server are readable only by GoQAV, and cookies cannot access, read or modify any other data on a computer. Most web-browsers offer the option to refuse any cookie. Cookies themselves do not contain any personal information. We do link the information we store in cookies to any personally identifiable information you submit while on our site.

Web Beacons

The GoQAV Website may also use “web beacon” technologies, which are also known as internet tags, pixel tags and clear GIFs. When a visitor accesses pages on the this GoQAV Website, a web beacon, an anonymous notice of that visit, is generated and processed. This may be processed by us or by our third-party vendors. These web beacons work in conjunction with cookies to let us know what portions of our site are of interest to our visitors and to help us provide you with tailored information from our website.

If you turn off cookies, web beacon technologies will still detect anonymous visits, but the notices they generate cannot be associated with other anonymous information or personally-identifiable information and are disregarded.

Links To and From Third Party Websites

GoQAV may place ads or links on third-party web sites, as well as include ads or links to third-party sites on the GoQAV Website. Some of these ads may contain cookies and/or web beacons that are used to track user behavior. This Privacy Policy does not cover the use of cookies or web beacons set by third parties. Further, GoQAV does not monitor the content, information, or privacy practices of any third-party web sites linked to or from this GoQAV Website, and as such cannot be held responsible for such content, information, or privacy practices. You should read the privacy policies of each web site you visit before submitting any personally identifiable information.

Personal Information

“Personally Identifiable Information” means any information that identifies you personally, including, without limitation, your name, e-mail address, password, login ID and other contact information that you voluntarily submit to us. Certain sections of the GoQAV Website may invite you to contact us, pose questions, request information, or complete a registration form, and in doing so, may request Personally Identifiable Information (PII) as part of that process or as a means of registration before allowing access to a certain part of the GoQAV Website.

GoQAV may also collect Personally Identifiable Information (PII) when you use certain GoQAV Website services, through the use of the GoQAV Website or hyper-site web pages, or when you enter promotions or contests offered by GoQAV on and through the GoQAV Website.

Visitors of the GoQAV Website can choose not to enter any of their Personally Identifiable Information.

Usage of Personally Identifiable Information

GoQAV uses your Personally Identifiable Information to register you to use GoQAV Website services, contact you to provide certain products, services or information you have requested, improve the content and general administration of the site and our services, service your account, provide you with notices regarding our products and services, and, with permission, provide visitors with updates, information, offers and promotions about GoQAV products and services.

   
Communication From Quality Audio Video
   

GoQAV will communicate with you by email or telephone, in accordance with your wishes and applicable law. Some examples of our communications may include the following:

Special Offers and Updates

Out of respect for your privacy, receiving special offers and updates is entirely optional. Your choice is documented during registration. Should you opt-in, we will occasionally send you information on products, services, special deals, and promotions. If you subscribe to our electronic newsletter(s) or other promotional Information, we will use your name and email address to send these messages to you. We always provide you the ability to opt-out at any time as described below.

Service-Related Announcements

GoQAV will send you service-related announcements on occasion when it is necessary to do so. These may include registration and Order Confirmation e-mails, as well as general account maintenance communications and responses to your inquiries. In most cases, you may not opt-out of these communications, which are not promotional in nature.

Opt-out

If you no longer wish to receive our newsletter or promotional communications, or wish to close your account, you may deactivate your subscription by clicking on the unsubscribe link at the bottom of each email ,or you may make changes to your subscription and account by contacting us at Customer Service.

What information does this website share and transfer?

GoQAV will not sell, share, rent or trade your Personally Identifiable Information to any company, organization, or third party except as set forth in the Privacy Policy. GoQAV may share personal information provided by you and non-personal aggregate information with third-parties we have retained to perform services on our behalf, such as storing customer data on a third party server. In addition, we may disclose information about you if we are required to do so by law or legal process, law enforcement authorities or other government officials, or when we otherwise believe disclosure is appropriate to as it pertains to suspected or actual illegal activity. We reserve the right to share (and transfer) any information we have about you to other companies in the GoQAV family of companies to facilitate administration of your account, to maintain the GoQAV Website, and to enhance your overall experience with the GoQAV family of products and services. We may also transfer your PII to any purchaser of the GoQAV business or any successor in interest.

We may also transfer the personal and aggregate information we collect on this GoQAV Website to other countries where we do business or have affiliated companies, but we will do so only for the purposes described above. If we transfer your information to other countries, we will protect such information in accordance with this Privacy Policy or as otherwise required by applicable laws.

Transactional Information

When you make a purchase on this GoQAV Website, GoQAV uses a third-party vendor, to process your credit card payment. Therefore, you must use a secure connection to transmit payment information to this provider to complete your transactions. This vendor has agreed to maintain the confidentiality and security of the information in accordance with this policy, and is not permitted to share this information with anyone for any purpose other than for completing Store transactions.

When we transfer and receive certain types of sensitive information, such as financial, necessary to complete the transaction, we redirect visitors to a secure server.

Security Measures

GoQAV utilizes great care in keeping customer information secure and private. GoQAV maintains appropriate internal security measures in our physical facilities to protect against the loss, misuse, or alteration of information that we collect from you at our site. While GoQAV cannot guarantee that unauthorized access will never occur, GoQAV takes great care in maintaining the security of your personal information and in preventing unauthorized access to it through the use of appropriate technology and internal procedures.

How can I review information GoQAV collects?

You can access the information we have collected from you by writing to us at the web address below. Upon request, we will provide you with information about your customer number, past transaction information, (e.g., purchase dates, amounts, and types of purchases), and the contact information we have about you (e.g., name, address, phone number).

If, after reviewing the information, you identify errors that need to be corrected, you can ask us to correct this information by writing to us at the above address.

Updates to our Privacy Policy

Please note that this Privacy Policy may change from time to time. If our information practices change at some time in the future, we will post the policy changes to our Website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should periodically review the current version of the GoQAV Website Privacy Policy.

A Note About Children

This GoQAV Web site is not directed to children under the age of thirteen, and we do not solicit or knowingly collect personal information from children under the age of thirteen on the site. If we believe that we received personal information from a child under the age of thirteen on the GoQAV Website, we will delete the information from our records. If children under the age of 18 wish to purchase GoQAV’s products, they are encouraged to do so with the involvement of a parent or guardian.

   
If you have any questions regarding our Privacy Policy, we will do our best to answer them. Here's how to contact us:
 
 Customer Service
 Monday - Friday, 8:00 a.m. - 5:00 p.m. (MST)
 
 Email:
 custserv@goqav.com  

   
   
   
Last Updated December 1, 2011